SUPPORT
FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
If you have experience the difficulty of following categories, Orion Images Corporation recommend you troubleshoot your LCD monitor.
If you need an assistance please contact Orion Images support center at 714-766-6300 for further guideline.
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Q
EXT(RGB) is the name given to a kind of terminal or jack that is available on some multi-purpose OIC Korea monitors.
The EXT(RGB) jack or connection terminal is actually a 21 pin SCART RGB video jack that is compatible with SCART plugs and connectors. SCART is found mainly in Europe where it is used on video devices compatible with the PAL video standard.
RGB, by the way, stands for red, green, blue.
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Q
If you see the Check Signal or No Connection, Check Signal Cable message, it means either:
- If you have an analog monitor, that the signal cable connecting your video card to your monitor is loose or disconnected.
- If you have a digital monitor and you are using a DVI cable, that the DVI cable is loose or the monitor is set to analog.
To rectify the problem if you have an analog monitor, make sure that the signal cable is connected firmly to the monitor and to the video card. If you have a digital monitor, first make sure that the DVI cable is connected firmly to the monitor and to the video card. If that does not solve the problem, press the source button on your monitor to make sure the monitor is in digital mode.
To set the Windows Volume Control dialog, follow these steps:- Turn on your computer and monitor and bring up the Windows desktop.
- Double click the Loudspeaker icon on the lower right side of your monitor screen. The Volume Control dialog appears.
- Click Options>Properties. The Properties dialog appears.
- Click Playback.
- Make sure that all the volume controls that control the various inputs you use (Volume Control, Wave, SW Synth, CD Player, Line In, etc.) are checked. Click OK when done.
- On the Volume Control dialog, use your mouse to slide all the sliders of the inputs you use to at least the half way point.
- Make sure none of the Mute boxes of the inputs you use have been checked.
- Close the Volume Control dialog.
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Q
To get sound from the speakers in your monitor you must do two things:
- Connect the audio out jack on your computer to the audio or speaker in jack on your monitor.
- Make sure that the Windows Volume Control dialog is set correctly.
To connect the audio out jack on your computer to the audio or speaker in jack on your monitor, follow the directions in your monitor’s user’s manual.
Note 1: If you have a digital monitor, but you are using a standard D-sub cable to connect it to your computer and you are running the monitor in analog mode, use the instructions for analog monitors above.Note 2: If the signal cable is connected firmly to the monitor and the video card and you still see the Check Signal message, most likely the cable is defective. If this is the case, try replacing the cable.